RETURNS + SHIPPING

We do our best to deliver high quality garments that fit and feel right but we get that sometimes things do not go to plan. That is why we offer a fair and straightforward returns and exchange policy.

SHIPPING

We typically process and ship orders within 1–3 business days after payment confirmation. You’ll receive a tracking number as soon as your parcel leaves our warehouse.
Delivery times depend on your location and the shipping method selected at checkout. You can check estimated delivery times on the relevant product or checkout page.
For orders shipped outside the EU, import taxes, customs duties, and brokerage fees may apply and are not included in the price you see at checkout. These charges are determined by your local customs authority and are the customer’s responsibility to pay before your package can be released.

We have no control over these charges and cannot predict exact amounts. Please contact your local customs office for details before ordering.

REFUNDS + EXCHANGES

If you’re not completely satisfied with your purchase, you may return items within 14 days of delivery.
Return conditions
Items must be unused, unworn, and in their original packaging with all tags attached.
We do not accept returns of items that show signs of wear. This helps us keep quality high and reduces unnecessary returns.
Return shipping costs
All return shipping costs are paid by the customer, including international return shipping.

We recommend using a tracked service so you can confirm the parcel arrives safely.
How to start a return
To start a return, email us at [climbhiya@gmail.com] with:
Your order number
The item(s) you wish to return

We’ll reply with instructions on how and where to send it.
Refund
Once we receive your return and confirm it meets our conditions, we’ll issue a refund to your original payment method within 7–14 business days.

FAULTY ITEMS

We take pride in creating quality garments built to last, but if something slips through the cracks, we want to make it right.
If you receive an item that is faulty or damaged, please get in touch with us at [climbhiya@gmail.com] within 7 days of delivery. Include a brief description of the issue and a few clear photos showing the fault.
We will review the issue and get back to you with the next steps.